Noticeboard

Would you like to join our reception team? 

Please see link below to apply

https://beta.jobs.nhs.uk/candidate/jobadvert/A3985-21-7089

https://beta.jobs.nhs.uk/candidate/jobadvert/A3985-21-7089

The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.

Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September.  However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data.  NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-

  • Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
  • NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.

 The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian. 

This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed.  Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.

We will update you when we know more about the NHSD plans to change how you can control who has access to your data.


Masks and social distancing rules will remain mandatory in all healthcare settings beyond 19 July, NHS England has confirmed.

Public Health England’s (PHE) infection prevention control guidelines and hospital visiting guidance are set to remain in place for staff and visitors, even as restrictions are eased elsewhere. Please see link below.

https://fb.watch/6MTy9Yp-PY/

Please note from the 1st June we no longer accept prescription requests over the phone, you can either post your request through the letter box outside the surgery or order online. If you do not have access to your online account please call reception and we will be more than happy to get this set up for you.

Regards

Major Oak Medical Practice

Complaints Procedure

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice. 

We would ask that you contact the practice to discuss your complaint first to see if we can sort it out using local resolution procedures. A leaflet about complaints, and a copy of the complaints procedure can be obtained from reception.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately, you may be asked to detail your complaint in writing. Further written information is available regarding the complaints procedure from reception. All complaints are investigated and we will always provide you with a full written response within 21 days of receiving your complaint (your complaint will be acknowledged within 2 working days).

The following organisations can help you with complaints about the NHS:

Patients Advice And Liaison Service PALS

Tel:   0800 028 3693

Address: PALS, Newark and Sherwood CVS, 67 Northgate, Newark, NG24 1HD

Email: pals.north@newarkandsherwoodCCG.nhs.uk

POhWER - NHS Complaints Advocacy Service  

Website:  http://www.pohwer.net

Telephone: 0300 456 2370      

Email:      mailto:pohwer@pohwer.net

 

As a practice we take all complaints or concerns very seriously and hope to be able to resolve any problems you feel you have experienced with you. 

Should you feel as a practice we have been unable to resolve your concerns you can approach NHS England complaints.

Contacts: England.contactus@nhs.net  Tel: 0300 311 22 33.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.



 
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