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Complaints Procedure


Customer service formWe make every effort to give the best service possible to everyone who attends our practice. 

We would ask that you contact the practice to discuss your complaint first to see if we can sort it out using local resolution procedures. A leaflet about complaints, and a copy of the complaints procedure can be obtained from reception.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately, you may be asked to detail your complaint in writing. Further written information is available regarding the complaints procedure from reception. All complaints are investigated and we will always provide you with a full written response within 21 days of receiving your complaint (your complaint will be acknowledged within 2 working days).

The following organisations can help you with complaints about the NHS:

Patients Advice And Liaison Service PALS

Tel:   0800 028 3693

Address: PALS, Newark and Sherwood CVS, 67 Northgate, Newark, NG24 1HD


POhWER - NHS Complaints Advocacy Service  


Telephone: 0300 456 2370      



As a practice we take all complaints or concerns very seriously and hope to be able to resolve any problems you feel you have experienced with you. 

Should you feel as a practice we have been unable to resolve your concerns you can approach NHS England complaints.

Contacts:  Tel: 0300 311 22 33.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

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