Appointments

Did not attend

For the month of December 2021 a total of 62 patients failed to attend their appointments:
– Doctors : 15
– Nurses/clinical Pharmacists/Physiotherapist: 47
This is equivalent to over 8.5 hours’ worth of appointments which could have been offered to other patients.

Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy: 

If you repeatedly fail to attend appointments you may be removed from this practice list and may be required to find an alternative doctor. 

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours’ notice. We can then offer the appointment to someone else.

Thank you for your co-operation

Did not attend policy

An appointment system is in operation for routine appointments, Please note: each appointment slot is adequate time to deal with one problem only. In order to prevent the Clinicians from running late, should you wish to discuss more than one issue, please inform the receptionist at the time of booking your appointment.

Routine

Appointments may be booked after 11:00am up to six weeks in advance. Please arrive promptly or cancel your appointment if you cannot keep it. Please remember one appointment is for one person only.  Sometimes there may be pressure on appointments and we would therefore ask our patients to bear that in mind. Where physically possible we would request all patients take care and responsibility for their health.

Emergencies

Time is set aside throughout the day with both GPs and our nurse Prescriber to cover urgent appointments. 

If you feel your condition is an emergency, and cannot wait for a routine appointment, contact the surgery and our Senior practice nurse Sarah Townsley with talk to you over the phone to triage your medical condition. Sarah will take a history of the medical complaint and book an appointment with the most appropriate clinician. 

Extended Hours

The surgery opens one morning a week from 7am and one Saturday per month for routine appointments.  During this time we have appointments available with both a doctor and a nurse.

(AAA) Abdominal Aortic Aneurysm Screening

A simple scan can tell you if you have an abdominal aortic aneurysm.  This is an enlargement of the main blood vessel in the abdomen and if left untreated can be very serious. Eligible patients will be invited directly by the screening team.

MEN AGED 65+ ARE MOST AT RISK

NHS screening invitations are currently being sent to men ages 65.  Any male over the age of 65 can request a scan by calling AAA Screening Office on 0115 924 9924.